Welcome to Daymall ("Daymall", "we", "us", or "our"). Daymall is an online marketplace platform that connects two types of users — Buyers, who browse and purchase products, and Sellers, who list and sell products — through our website and mobile application (collectively, the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Daymall, regardless of whether you use the App as a Buyer, a Seller, or both.

By creating an account or otherwise using Daymall, you agree to the collection and use of information described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect information that you provide directly, information collected automatically, and information from third parties.

1.1 Information You Provide

• Account Information: name, email address, phone number, password, profile photo, and date of birth.
• Identity Verification: government-issued ID, business registration documents, or tax identification numbers (primarily required for Sellers).
• Contact & Address Details: shipping and billing addresses.
• Payment Information: bank account details, card information, or digital wallet identifiers (processed via secure third-party payment processors).
• Communications: messages exchanged between Buyers and Sellers, customer support tickets, and reviews or ratings.
• Listings & Store Information: for Sellers — product descriptions, images, pricing, inventory, and store branding details.

1.2 Information Collected Automatically

• Device information (device type, operating system, unique device identifiers).
• Log data (IP address, browser type, pages viewed, time spent, access times).
• Location data (approximate location based on IP address, or precise location if permitted).
• Usage data (search queries, items viewed, purchases, wishlist activity).
• Cookies and similar tracking technologies (see Section 6).

1.3 Information from Third Parties

• Identity or payment verification providers.
• Social media platforms, if you choose to log in or link your account.
• Shipping and logistics partners regarding delivery status.

2. Account Types: Buyer vs. Seller

Daymall allows a single user to register as a Buyer, a Seller, or both, using one unified account. The information we collect and how we use it may differ depending on your active role.

Switching between or enabling both roles does not create a separate account — your data continues to be governed by this single Privacy Policy, and role-specific data (e.g., Seller payout details) is only used for the purposes tied to that role.

3. How We Use Your Information

• To create and manage your Buyer and/or Seller account.
• To process orders, payments, refunds, and deliveries.
• To facilitate communication between Buyers and Sellers.
• To verify Seller identity and prevent fraudulent listings or transactions.
• To personalize product recommendations and search results.
• To send order updates, promotional offers, and service notifications (you may opt out of marketing messages).
• To detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service.
• To comply with legal, tax, and regulatory obligations.
• To improve the App through analytics and performance monitoring.

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

5. Payments & Financial Information

Payment card and bank information is collected and processed by our licensed third-party payment processors. Daymall does not store full payment card numbers on its own servers. Seller payout information (bank account or digital wallet) is used solely to disburse earnings and is protected using industry-standard encryption.

6. Cookies & Tracking Technologies

We use cookies, SDKs, and similar technologies to keep you logged in, remember preferences, analyze App performance, and deliver relevant advertising. You can manage cookie preferences through your browser or device settings; disabling certain cookies may limit some features of the App.

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide our services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. Seller transaction records may be retained longer where required by applicable financial regulations.

8. Data Security

We implement administrative, technical, and physical safeguards — including encryption, access controls, and secure servers — designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

• Access & Update: You may review and update your account information at any time in App settings.
• Deletion: You may request deletion of your account and associated data, subject to legal retention requirements (e.g., unresolved orders or tax records).
• Marketing Opt-Out: You may unsubscribe from promotional emails or push notifications at any time.
• Data Portability: Where applicable law permits, you may request a copy of your data in a portable format.
• Seller Data Controls: Sellers may manage or deactivate their store listings, which stops future public display of related business information.

10. Children's Privacy

Daymall is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that a child's information has been collected without parental consent, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, where our servers or service providers are located. We take appropriate measures to ensure your data receives an adequate level of protection wherever it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via the App or email, and the "Last Updated" date at the top of this page will be revised accordingly.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

📧 privacy@daymall.com
🏢 Daymall Support Team, Customer Privacy Office